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Automated phone menus have caught us in loops for decades. Will AI chatbots save us?

Marcus Chen
Managing Editor · Wednesday, October 21, 2026 at 6:33 PM · 1 min read
Automated phone menus have caught us in loops for decades. Will AI chatbots save us? — WTSP Business Tampa Bay, Safety Harbor Technology news
Image: WTSP Business Tampa Bay

Banks and credit unions are deploying AI Chatbots to handle customer service, but experts say while bots may handle simple tasks, they can frustrate customers.

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